Central YMCA Club Site Closure - Response to FAQs

Dear Members,

Thank you for reaching out to us following the announcement on Monday in regards the sale and pending closure of 112 Great Russell Street.

We are deeply touched by the many positive and supportive comments that have been made online expressing gratitude and recognition of the long-serving work Central YMCA has fulfilled in the Camden and across local communities over the years. Our commitment to this remains unwavering and we look forward to continuing that work in other guises long into the future.

On the future of Central YMCA:

Is Central YMCA closing for good?

In regards Cancellations and Reimbursements:

Will you reimburse my PIF membership?

How will reimbursements be calculated?

Membership end at closure date, pro-rated

Where can I find the cancellation policy?

Will usual cancellation policy apply?

What are our wider membership options?

Cancel post DD run January

Is my DD transferrable to Moorgate?

On the future of 112 Great Russell Street:

Will the site be open as usual until 7th February?

Has the sale gone through?

Who has the building been sold to?

Will it remain a gym/pool?

In regards nearby facilities:

Is there another YMCA pool nearby?

Request for programme of classes at Moorgate/KX

Do Moorgate or KX have swimming pools?

Will Moorgate be the same price as the Club?

Can you recommend any other facilities?

Can I use other YMCA facilities?

With regards ongoing provision and services:

As an older adult, where can I continue going to classes?

Will I be able to do classes at KX?

Positive Health Continuance

Other:

Why was so much money spent on refurbishing the pool?

What will happen to the staff?

Can we save the facility?

Questions from meetings with members

Which services are being continued post-closure?

When will we find out more?

Why didn’t the charity announce the news earlier?

Will members be involved in discussions about the continuation of the charity’s service provision?

Why did you reopen the pool if you knew the building had been sold?

Why didn’t the charity consult with members in light of the financial challenges?

Why was continuation of service not planned in before or in parallel to selling the building?